Terms and Conditions

Welcome to Koala Express Logistics. By using our online platform and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Service Overview

Koala Express Logistics provides courier and freight forwarding services including same-day delivery, express parcel shipping, international freight forwarding, logistics management, and e-commerce fulfillment.

2. Using Our Services

When you place an order through our site, you agree to provide accurate and complete information about the shipment and recipient. You are responsible for complying with all applicable laws regarding the shipment of goods.

• We reserve the right to refuse service for shipments deemed illegal, hazardous, or inappropriate.
• Delivery times are estimates and subject to conditions beyond our control.
• International shipping may be subject to customs inspections and duties, which are the responsibility of the recipient.

3. Payment and Pricing

All prices displayed on our platform are in Australian Dollars (AUD) and are exclusive of applicable taxes. Payment must be made in full before shipment processing.

Koala Express Logistics reserves the right to modify pricing without prior notice due to changes in fuel costs, tariffs, or other external factors.

4. Liability and Limits

We take all reasonable care in handling your shipments; however, Koala Express Logistics shall not be liable for:

• Loss or damage caused by circumstances beyond our control, such as natural disasters, strikes, or government actions.
• Delays due to customs clearance or incorrect shipment details.
• Any indirect, incidental, or consequential damages arising from use of our services.

5. Shipment Restrictions

Certain items are prohibited or restricted. The following must not be shipped using our services:

• Illegal substances or contraband.
• Perishable goods without proper packaging.
• Explosive, flammable, or hazardous materials.
• Cash, precious metals, or valuable documents.

6. Privacy and Data Protection

We collect and process personal information necessary to provide our services in accordance with applicable privacy laws. For detailed information, please refer to our Privacy Policy.

7. Termination

Koala Express Logistics reserves the right to suspend or terminate your access to our services if these Terms are violated or in case of fraudulent or unlawful activity.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Queensland, Australia. Any disputes arising under or related to these Terms shall be subject to the exclusive jurisdiction of courts located in Brisbane.

9. Contact Information

For inquiries related to these Terms or our services, please contact: